Delete Your Account & Data

What gets deleted?

• Your Palmtree user account.
• Personal profile information associated with your account (such as name and email where stored).
• App usage data that can be directly linked to your identity.

We may retain minimal records where required for legal, security, or fraud-prevention purposes.

How to request deletion

1. Send an email to info@palmtreeapp.co.uk from the email address linked to your Palmtree account.
2. Include the subject line: “Account Deletion Request”.
3. In the body of the email, please provide:
   • Your full name (as used in the app).
   • The email address and/or phone number used in the app.
   • (Optional) Any additional information that helps us locate your account (e.g. approximate sign‑up date).

Once we receive your request, we will confirm by email and begin processing the deletion of your account and associated personal data.

How long does it take?

We aim to complete account and data deletion requests within 30 days of verifying your identity and ownership of the account.